Frequently Asked Questions (Legacy)
Silicone care and material information
Shipping & Tracking information
Custom orders/Wildwood Alchemy
Silicone care and material information
Platinum-cure silicone produces one of the safest sex toys there is. It's non-toxic, hypoallergic, comes in a variety of firmness levels, it can be mixed with a variety of pigments to provide many different colors and effect, it’s non-porous and it can easily be sanitized. Not only is it gentle to your body, it’s pretty tough and lasts for a long time (if properly cared for!)
Platinum silicone can withstand very high and low temperatures. It doesn’t shrink, or degrade from exposure to sunlight; However, some pigments may be light sensitive and can potentially fade over time, so please do not store toys in direct, intense sunlight.
Please do not test the limits of the material by repeated stretching, pulling or rubbing. A good rule of thumb is to treat it the same way you would treat genitalia attached to a person. (Unless they're really into that kind of CBT. Don't do that to our toys, please)
Allergy and material information
The molds and the casts themselves are both made from platinum-cure silicone, which is certified skin safe as per of ISO 10993-10.
The pigments and mica shimmer used are all cosmetic grade, which means that they are safe to use around the eyes and in contact with the mouth, as per EU laws. Our glow-in-the-dark pigment is certified safe to use in baby toys for small children and infants.
The pigments and mica shimmer are in a small micron size and fully encapsulated in silicone, so they will never come in contact with your body.
All of our mica is ethically sourced.
We use a high-end vacuum chamber and pump for all our silicone to make it smooth, uniform and free of micro-bubbles.
Every item is washed and sanitized before packaged in a heat-sealed bag. We do not operate in 100% sterile environments and we recommend that you give the toys a wash with soap and water or a deep clean before use.
Please refer to this FAQ for instructions on how to give your toy a deep clean.
Do you use craft glitter in your toys?
We take our customer's safety very seriously, and we only use cosmetic mica pigments, and pigments that are specifically tailored to be safely used in silicone as mentioned above.
"Glitter" is a very broad term that can be used to describe numerous shimmery particles, but the hexagonal-type of sharp-edged arts and crafts glitter has never and will never be used in our toys.
What surface texture does your toys have?
Our toys have a smooth and shiny surface with a small amount of surface texture to hold on to lube better.
What lube is recommended to use?
Water or oil-based lube only.
Silicone or hybrid lubes may damage the surface of your toy and should be avoided.
How do I clean and care for my new toy?
Because of it’s non-porous properties, silicone is a breeze to keep clean. Just clean your toy with some lukewarm water and soap after every use. Toy cleaner isn't necessary.
Make sure that the soap you're using does not have any ingredients ending in -cone. They can damage the surface of your toy. Regular dish-soap you use to clean dishes (ie: Dawn, Fairy, Yes) works plenty well and cuts through any oil-based lube.
If you want to give it a more thorough deep clean you can use one of these following methods:
- Boil in water for 10-15 minutes. Use a large enough pot and make sure your toy is not resting against the sides or bottom of the pot for long periods of time.
- Soak in a 10% bleach solution. Rinse and clean thoroughly with soap and water.
- Pop it in the dishwasher without any detergent if your dishwasher has a sanitize cycle.
IMPORTANT: DO NOT BOIL BLEACH!
However, toys made out platinum silicone can retain unwanted scents, such as fragrances and cigarette smoke. Toys used anally for long periods of time may also retain a smell.
If thorough methods such as bleach, dishwasher or boiling doesn't work, you can create a mixture of baking soda and water to make a paste, cover your toy in it, and let it sit overnight. Wash off, and repeat as necessary.
Proper toy storage
Toys should be stored in a dry place away from rough surfaces to avoid abrasions and mini-cuts. Silicone might leave grease stains on porous surfaces, such as wood, cardboard and paper. This is normal and no cause for concern.
Don't leave your toys in the shower or any other damp environments for long periods of time as they can be subjected to mildew.
If you ordered an insertable or a Rune Egg Set, your toy will come with a cotton storage bag. Don't throw it away! It's intended to be used for safe long-term storage of toys and our recommended method since silicone tends to be a huge lint magnet.
Toys made out of safe and non-porous materials such as platinum silicone, stainless steel, properly treated wood, ABS plastic or ceramics can safely be stored together, but if you're unsure about the material it's better to be safe than sorry.
Do NOT store silicone toys together with toys made out of softer plastics and non-silicone rubbers (such as jelly, PVC, or vinyl) as they might become misshapen, "melted", discolored, sticky, etc. Properly stored and cleaned, your toy will last you many years!
Crystalline/Near Clear special considerations and information
From March 2022 and onward, we're proud to introduce our NEW Crystalline type toys!
They are manufactured from a silicone called Near Clear, and if you are familiar with other fantasy indie toy makers, you might already have seen toys made with this new material. It has the same skin-safe ISO 10993-10 certification, so be assured you can play safe.
Crystalline toys are, as the name suggests, almost water-clear and transparent whereas our regular silicone is semi-white/opaque without any added pigments. This gives the opportunity for wonderful, glassy color effects!
However, there are some special considerations you might want to keep in mind:
- Crystalline toys might yellow slightly and turn more opaque when subjected to high temperatures, like boiling. This may or may not be temporary.
- Yellowing may also occur from being exposed to sunlight, ie keeping it displayed on a window sill.
- The firmness levels are a little bit different to regular toys with a slightly different Shore level, and they feel a little bit firmer than their regular Soft and Medium counterparts. This has been confirmed by the manufacturer as well. Please see the Firmness level section below for more information.
- The surface is a little more tacky and more "gummy-like" than our regular silicone.
- Crystalline toys are more prone to having small pin-prick bubbles underneath the base. This is only aesthetic and does not impact the use or the safety of the toy.
- As a material, it's little more fragile than our regular silicone and more prone to tears and abrasion. It's still very durable and safe, but please don't test the limits by unnecessary stretching, pulling, rubbing etc.
(Please note that this is talking about toys labeled "Crystalline" manufactured and sold after March 2022. Older style Crystalline toys will be named "Legacy Crystalline")
Our toys are available in four firmness levels: Extra Soft, Soft, Medium and Firm.
If you want to feel them up close and personal without buying a full-sized toy, we currently offer firmness samples in the form of Firmness Runes.
Here is the Shore firmness levels that we offer:
- Extra Soft: Shore 0020
- Soft: Shore 0030
- Medium: Shore 0050
- Firm: Shore A10
Crystalline/Near Clear firmness levels:
- Soft: Shore 0031
- Medium: Shore 0045
You can find a Shore Hardness Scale here.
- Extra Soft 0020 is about the same firmness as adipose tissue. Our softest option.
- Soft 0030 is about the same firmness as a gel shoe insole. It is very soft and forgiving.
- Medium 0050 is about the same firmness as a stale gummy bear. A good middle-ground.
- Firm A10 is about the same firmness as a flexed muscle. Rigid like erect tissue, but is still bendable and has some give.
Crystalline Soft 0031 is slightly firmer than "regular" 0030 Soft, and feels somewhere between Soft and Medium
- Crystalline Medium 0045 is slightly firmer than "regular" 0050 Medium and feels something between 0050 and A10, despite having a lower Shore number.
Silicone firmness is not an exact science, and there are a lot of factors that go into play. If you have exposed your toy to high temperatures (ie boiling) your toy might feel firmer afterward. Humidity, temperature and weather while casting as well as pigments used (type and quantity of pigments) will also affect firmness.
How firmness is perceived also has to do with toy size. A small toy in Medium firmness will feel softer than a large toy in the same firmness, and vice versa.
We list our toys in the same firmness as the raw material manufacturer gives us.
Soft and Extra Soft, as well as Crystalline toys feature a mildly tacky surface.
Please keep in mind that all firmness levels might not be in stock at all times.
Still unsure which firmness to pick? CuriousKitt wrote an informative blog entry that might be of help to you!
My toy has a tear, can I fix it?
Most likely, yes!
Even with the careful storage and toy care, accidents happen. This is especially true with toys you penetrate.
There is a certain type of 1-part silicone glue (acetoxy) called Sil-poxy that can be used for patching up small tears, gouges and holes. It's certified skin-safe like the silicone we use for our toys and it's made the manufacturer Smooth-On.
If you are located in the US you can buy it directly from their website. Swedish & EU customers can buy it online from FormX.eu.
A little goes a long way, you won't need much for a small toy repair.
Here's how we patch up our toys:
- Clean the affected area thoroughly. Boil the whole toy or carefully clean the edges you are glueing together with isopropyl alcohol on a Q-tip. (Note: Do not use isopropyl for regular cleaning or clean the whole toy as it may damage the surface)
- Take a small amount of Sil-poxy on a toothpick and place it on both edges that you are glueing together. Press together and wipe off any excess.
- Depending on temperature and humidity, Sil-poxy will cure in 10-15 minutes but I would advice to wait at least 48 hours for a full cure before you use your toy again.
- If you are patching up a hole or small tear, dab Sil-poxy into the hole or tear with a toothpick. Wipe off any excess and you're done!
Sil-poxy is transparent and with some steady hands, patched up areas will practically look invisible. It cures firmer than most of our toys, so that is also something to keep in mind if you are sensitive to different texture and touch.
Note that Sil-poxy has a strong smell of vinegar and cures in contact with air. Please put the cap on as soon as you're done!
(PS: This is not sponsored! We just really like this product as it's the more easily accessible skin-safe acetoxy out there.)
What happens after I place my order?
As soon as you place your order, you will get a confirmation sent to the email address you provided.
It will be reviewed and packed up by us and sent out within a week. Custom orders have a current processing time of 2-8 weeks.
After your order has been sent out, you'll receive another email saying that your order is on the way. If you opted for tracked shipping, the email will also include a shipping number.
For more information about the shipping process, please read the Shipping & Tracking information section of this FAQ!
What will I get in my package?
Aside from the invoice/packing slip, every order will get a business card and a care sheet.
Orders that include an insertable or a Rune Egg Set will also get a cotton storage bag. It's made out of sturdy organic cotton and meant to be a permanent storage solution for your toy. Please don't throw it away!
What payment options do you offer?
We currently offer credit card and debit card payments (VISA, Mastercard, Maestro and American Express)
We also offer payment Shop Pay, Apple Pay and Google Pay.
Unfortunately, we are unable to offer PayPal but we are working on getting more payment options available in the future.
Help me, I accidentally put in the wrong address or name!
Email us within two hours with your order number and the right name & address and we'll get it fixed!
If your order has been sent out with the wrong name and address and gets returned to us, we can re-send it if you pay the shipping fee.
My toy is too big/small/soft/etc, can I get a new one?
Unfortunately, we cannot give out free toys or refund for these reasons.
We understand that sometimes a toy doesn't agree with your body, but due to the safety and peace of mind of our customers we cannot accept any returns due to buyer's remorse.
Please refer to the Cancellations & Returns section in our FAQ for more information.
Since platinum silicone can be sanitized, there are online marketplaces where you can buy and sell used sex toys.
Similarly, since everyone's bodies are different we are unable to give advice or recommendations on what toy would work best for you, as we do not want to disappoint anyone!
We provide photos, size references and firmness level explanations so you can use your best judgement and pick a toy that will work for you!
There is something wrong with my order
Please contact us as soon as possible and we will help you make it right!
The sooner you get it touch, the more likely it is we can fix the issue right away.
If you see any large flaws on your toy, please do NOT remove it from the heat-sealed bag before given an OK from us.
Please see the Cancellations & Returns section in this FAQ for more information.
Cancellations, Returns & Refunds
Due to the intimate nature of these items and regarding the safety and peace of mind of our customers, all silicone product sales are final.
If you wish to return any non-silicone product such as other merchandise, please see our Return policy page.
To cancel your order, just contact us within 2 hours of ordering and you will receive a full refund. No cancellations are accepted after this time period.
We inspect every item carefully before sending them your way, but if you should find a large flaw, snap some photos through the packaging and email them to us. Please do not remove the toy from the heat-sealed bag until you have been given an OK from us. If the toy has been removed from it's original packaging, it's impossible for us to determine the origin of the flaw and we will be unable to assist you.
For any full refunds to occur with flawed toys, we need the toy shipped back to us at the customer's expense. As soon as the toy is back into our hands, we will dispose of it and give you the refund.
In case of this event, we will instruct you on how to best ship the toy back.
Partial refunds do not need any return shipping.
All refund cases (except order cancellations) will be dealt with on a case-to-case basis.
Keep in mind you won't get a refund or discount for toys labeled "flops" as you are paying for them as-is with documented flaws.
Minor color discrepancies due to screen variations, small surface imperfections, small pigment freckles and minor size variation (up to 10%) are part of the handmade process and not subject to returns or discounts.
Shipping & Tracking information
Do you ship to my country?
We offer worldwide shipping with the exception of China, Hongkong, Russia, Mexico and countries where sex toy are illegal. We don’t ship to Saudi Arabia, Iraq, Iran, Kuwait, United Arab Emirates, Mauritius, The Maldives, Indonesia, Malaysia, Thailand, Vietnam or Bali.
If you cannot see your country in as a shipping option during checkout, please contact us!
Is shipping discreet?
Yes. We ship our items in plain cardboard boxes or white bubble mailers with TMC Design as the return address. If we require to put a customs label on your package, it will be marked as "art sculpture", "plastic figurine", "stress toy" or "fidget toy" depending on the size of the item and the carrier used.
No one will be able to tell what's in your package. There are no logos or branding on our boxes and bubble mailers.
What shipping options do you offer?
We ship orders in the mail only. We do NOT offer local pickup.
For domestic shipping, we offer PostNord Varubrev 1-klass, Rekommenderat Brev and MyPack Collect.
For EU shipping, we offer PostNord Varubrev First Class, International Tracked letter, Registered Mail, UPS Standard and DHL Express.
For the rest of the world, we offer PostNord Varubrev First Class, International Tracked letter, UPS Express Saver and DHL Express.
Larger items (such as insertables) are shipped inside a plain cardboard box.
Smaller items that are shipped inside a bubble mailer (such squishies, c-rings, eggs) have the option of cheaper shipping without tracking. (Varubrev First Class)
You will be able to chose that option during checkout.
Domestic and EU shipments have the option to add insurance to their PostNord shipments with the "REK/Registered Mail" option.
All other orders have the option of adding extra insurance with DHL. This is listed as an item to buy.
We are not responsible for any lost mail and we are not able to reimburse it. Shipments are very rarely lost but we recommend insurance for extra peace of mind.
Do I get a tracking number?
If you chose tracked shipping, you will get a tracking number sent to the email you provided after your order is sent out. For overseas tracking, use 17track.net or any other tracking service that gathers data from multiple carriers.
How long does shipping take?
We ship ready-made inventory toys from Sweden within a week. Custom toys have a processing time of 2-8 weeks. Occasional delays may occur. In the event of a shipping delay we will contact you.
Approximate PostNord shipping times:
1-2 business days for domestic orders within Sweden.
5-10 business days for EU orders.
10-28+ business days for orders to the US and Canada.
- 14-28+ business days for the rest of the world.
Approximate DHL Express shipping times:
1 business day for EU orders.
2-7 business days for orders to the US and Canada.
- 7-10 business days for the rest of the world.
Approximate UPS shipping times:
1-2 business day for EU orders.
- 2-4 business days for orders to the US and Canada.
Are there any customs fees?
International customers are responsible for any customs fees or taxes that may occur. Please contact your local customs office for more information.
Items sent to the EU are NOT subject to any extra taxes, fees or charges.
Do you combine shipping?
At the moment, yes. Contact us within two hours with your name and order number if you want them combined.
Keep in mind that this might change in the future and we honor requests for combinations as a gesture of kindness and convenience for our customers. The shipping prices are tiered by weight, and in nine times out of ten, there are NO refunds for combined shipping.
If there are any shipping errors on our end and you end up paying too much, we will refund you any overage.
Help me, my package is stuck!
I’m really sorry to hear that!
The best thing you can do is give them some patience. ’Stuck’ packages doesn’t necessarily mean that they’ve gotten lost, and packages will sometimes sit in one location for weeks before moving again. We don’t have any more information than the tracking number we give you, and your local post office should be able to assist you further.
If you need help filing a claim for a lost package, please contact us.
Custom orders/Wildwood Customs
Do you do custom orders?
Our Custom Made-To-Order options are titled "Wildwood Alchemy" and "Wildwood Grimoire"
We may occationally have other Made-To-Order options avaliable, but ONLY if they are listed on the website.
We do NOT offer any kind of "off the menu" customs.
Wildwood Alchemy Information
Wildwood alchemy toys are Complete surprise custom toys.
They are made to order and have a lead time of 2-8 weeks.
Your Wildwood Alchemy toy will come with at least two random colors that are completely up to chance. Color placements and pour style will also be completely random.
Please read the Rules and Terms of Service before placing an order.
If a certain color and aesthetic is important to you, Wildwood Alchemy might not be the option for you. Any requests for specific colors and/or pour styles will be discarded and refunded.
There are no refunds or repours on Wildwood Alchemy Customs if the color and/or style is not what you expected.
Wildwood Grimoire Information
Wildwood Grimoire toys are Guided surprise custom toys.
They are made to order and have a lead time of 2-8 weeks
Wildwood Grimoire customs operate on "guided surprise" terms, and as such you may provide us with an image, color/palette, word/phrase, character, etcetera, for reference. You provide us with your reference, we will interpret them, and pour you a piece of art based on your wishes!
Please read the Rules and Terms of Service. before placing an order.
Slots to purchase these toys have limited avaliability. Keep a lookout on our social media, Discord server and newsletter to find out when they will open!
There are no refunds or repours on Wildwood Grimoire Customs if the color and/or style is not what you expected.
Wildwood Customs Rules & Terms of Service
Do you sell toys on Amazon, Etsy, etc?
If you see a toy that looks like ours being sold ANYWHERE ELSE than our online store, it's a dupe and stolen from us. They are mass-produced in factories made by large manufacturers under the guise of small, fantasy toy stores using cheap and possibly toxic materials.
The only current known dupe is Ulfhedinn that goes under the name "Murloc" sold by Leyuto and Laphwing. There might be other resellers of this model, but those are the ones currently in our knowledge.
Since these manufacturers are locared in China where copyright laws are different, there is nothing we can do to remove them from the market other than spreading awareness that they exist.
If you have come across these or other dupes: We know that the price point is low, and that's for a reason. Please buy from the original source, you'll be supporting small businesses and your toy will be guaranteed body-safe.
Do you sell wholesale?
Yes! We have a page here, or you can simply contact us through our contact form or reach out via email at email@example.com to discuss wholesale terms, pricing and lead times.
Do you work with reviewers, affiliates or send out care packages?
Yes! We have an Affiliate Program for bloggers and content creators that you can join. Find the link here or in the side bar and footer menu on our site.
Unfortunately, we do not send out care packages to performers at this time.
Can you tell me how to make silicone toys?
We can redirect you to Smooth-On, which is our supplier. They have a Youtube channel with tutorials on moldmaking and casting as well as an extensive FAQ dedicated to working with platinum silicone.
If you are serious about getting started, please use your best judgement and make your own research. There is a lot of information out there, some of it can be misleading and cause potential harm. Making silicone toys has a steep learning curve and requires expensive equipment and materials.
What's a "drop" and a "flop"?
A stock drop, inventory drop, or a 'drop' is when a number of items is added to inventory at the same time. This happens during a pre-determined time announced in advance.
The site will close for maintenance just before the drop to prepare all the listings and make sure everything will be running smoothly.
If the shop is looking empty, hold on tight and wait for the next drop!
At this point in time, drops do not have a set schedule but almost always occur on Thursdays at 8 pm CET/CEST during daylight savings or 2 pm EST. This is 20:00 in Swedish time :)
To keep up with drops and other news, subscribe to our newsletter, follow us on social media, join our Discord or keep an eye on the site.
A 'flop' is an item that did not come out as intended. They might have small air bubbles, surface marks or divots, texture flaws, several small pigment spots, a heavy lean, or other minor defects. They do not impede use, but in some cases you will need to pay extra attention while cleaning. Flops are discounted appropriately, and are sold as-is.
What counts as a flop is under the sole discretion of us. Small pigment freckles, small surface variations, imperfections and slight asymmetry may occur in handmade products and are not seen as flaws.
If we judge that a toy does not represent the high quality we pride ourselves on, such as several large flaws or anything that can pose a health risk, they will not be sold.
When will you make XYZ product/will XYZ design or pour style come back?
The most likely answer to this question is is "possibly in the future"!
Feel free to make requests, but we can most likely not make any promises or give any timelines.
To best keep an eye on what we are doing, keep a look out on our social media, join our Discord server, and subscribe to our newsletter!
Caring for your squishies and Itty Bitties
As our squishies and Itty Bitties are made from the same material as our toys, they can be cleaned the same way.
Clean with soap and water, pop them in the dishwasher or boil for 10-15 minutes if you need a deeper clean.
Make sure that the soap you're using does not have any ingredients ending in -cone. They can damage the surface of your squshie or Itty Bitty. Regular dish-soap you use to clean dishes (ie: Dawn, Fairy, Yes) works plenty well and cuts through any grease stains.
Squishies and Itty Bitties should be stored in a dry place away from rough surfaces to avoid abrasions and mini-cuts. Silicone might leave grease stains on porous surfaces, such as wood, cardboard and paper. This is normal and no cause for concern.
Don't leave your squishies on your kitchen or bathroom sink or any other damp environments for long periods of time as they can be subjected to mildew.
Since we do not use lightfast pigments, storing your squshies and Itty Bitties in direct sunlight (like a window sill or car dashboard) may cause pigments to fade over time.
KEEP AWAY FROM PETS AND SMALL CHILDREN.
Can I use your squishies or Itty Bitties as toys?
We do not recommend that the squishies or Itty Bitties are used internally as they are not made with usage in mind and are not subject to the same scrutiny in regards to body safety as our regular toys.
Secret snail! 🐌