Platinum-cure silicone produces one of the safest sex toys there is.

It's non-toxic, hypoallergic, comes in a variety of firmness levels, it can be mixed with a variety of pigments to provide many different colors and effect, it’s non-porous and it can easily be sanitized. Not only is it gentle to your body, it’s pretty tough and lasts for a long time (if properly cared for!)

Platinum silicone can withstand very high and low temperatures. It doesn’t shrink, or degrade from exposure to sunlight; However, some pigments may be light sensitive and can potentially fade over time, so please do not store toys in direct sunlight like a window sill.

Please do not test the limits of the material by repeated stretching, pulling or rubbing. A good rule of thumb is to treat it the same way you would treat genitalia attached to a person. (Unless we're talking CBT. Don't do that to our toys, please)

The molds and the casts themselves are both made from platinum-cure silicone, which is certified skin safe as per of ISO 10993-10.

Platinum-cure silicone is hypoallergic.

We design our toys according to ISO 3533:2021.

The pigments and mica shimmer used are all cosmetic grade and ethically sourced. We use synthetic mica whenever possible, since it has the highest purity. Our cosmetic mica are certified safe for eye and lip contact according to EU regulations. The liquid pigment we use for matte colorations are certified skin-safe as per ISO 10993-10.

The pigments and mica shimmer are in a small micron size and fully encapsulated in silicone, so they will never come in contact with your body. In the unlikely event that they will, since they are safe for eye and lip contact, they will pose no danger to mucus membranes.

We use a high-end vacuum chamber and vacuum pump for all our silicone to make it smooth, uniform and free of micro-bubbles.

Every item is washed and sanitized before packaged in a heat-sealed bag. Since we do not operate in sterile environments we recommend that you give the toys a wash with soap and water before use.

We share our living quarters with three cats, and although we never allow pets in our studio, there is still the chance of a stray fuzz hitching a ride on your package.

Unless clearly stated in the description and on our packaging, all our insertable toys are safe for anal use, however; Always listen to your body, use plenty of lube and never go past your limits.

Check out our Firmness Guide page here!

Water or oil-based lube only.

Silicone or hybrid lubes may damage the surface of your toy and should be avoided.

Because of it’s non-porous properties, silicone is a breeze to keep clean. Just clean your toy with some lukewarm water and mild soap after every use. Toy cleaner isn't necessary.

Make sure that the soap you're using does not have any ingredients ending in -cone. They can damage the surface of your toy. Regular dish-soap used to clean dishes (ie: Dawn, Fairy, Yes) works plenty well and cuts through any oil-based lube.

While silicone is technically non-pourous, it can still hold on to scent so using a non-scented soap is best.

If you want to give it a more thorough deep clean you can use one of these following methods:

- Boil in water for 10-15 minutes. Use a large enough pot and make sure your toy is not resting against the sides or bottom of the pot for long periods of time.
- Soak in a 10% bleach solution. Rinse and clean thoroughly with soap and water.

IMPORTANT: DO NOT BOIL BLEACH!

Toys should be stored in a dry place away from rough surfaces to avoid abrasions and mini-cuts.

Silicone might leave grease stains on porous surfaces, such as wood, cardboard and paper. This is normal and no cause for concern. 

Don't leave your toys in the shower or any other damp environments for long periods of time as they can be subjected to mildew.

Your toy will come with a cotton storage bag. Don't throw it away! It's intended to be used for safe long-term storage of toys and our recommended method since silicone tends to be a huge lint magnet.

Toys made out of safe and non-porous materials such as platinum silicone, stainless steel, properly treated wood, ABS plastic or ceramics can safely be stored together, but if you're unsure about the material it's better to be safe than sorry.

Do NOT store silicone toys together with toys made out of softer plastics and non-silicone rubbers (such as jelly, PVC, or vinyl) as they might become misshapen, "melted", discolored, sticky, etc.

Properly stored and cleaned, your toy will last you many years!

Contrary to popular belief, you can store platinum silicone toys together and they won’t melt together or become damaged if they’re touching.

From March 2022 and onward, we're proud to introduce our NEW Crystalline type toys! 
They are manufactured from a silicone called Near Clear, and if you are familiar with other fantasy indie toy makers, you might have seen other toys made with this new material. It has the same skin-safe ISO 10993-10 certification, so be assured you can play safe.

Crystalline toys are, as the name suggests, almost water-clear and transparent whereas our regular silicone is semi-white/opaque without any added pigments. This gives the opportunity for wonderful, glassy color effects!

However, there are some special considerations you might want to keep in mind:

• Crystalline toys might yellow slightly and turn more opaque when subjected to high temperatures, like boiling. This may or may not be temporary.
• Yellowing may also occur from being exposed to sunlight, ie keeping it displayed on a window sill. Your best bet is to keep your toy away from any light, like in a dark drawer or box.
• The firmness levels are a little bit different to regular toys with a slightly different Shore level, and they feel a little bit firmer than their regular Soft and Medium counterparts. This has been confirmed by the manufacturer as well. Please see the Firmness level section above for more information.
• The surface is a little more tacky and more "gummy-like" than our regular silicone.
• Crystalline toys are more prone to having small pin-prick bubbles underneath the base. This is only aesthetic and does not impact the use or the safety of the toy.
• As a material, it's little more fragile than our regular silicone and more prone to tears and abrasion. It's still very durable and safe, but please don't test the limits by unnecessary stretching, pulling, rubbing etc.

(Please note that this is talking about toys labeled "Crystalline" manufactured and sold after March 2022. Older style Crystalline toys will be named "Legacy Crystalline")

Even with the careful storage and toy care, accidents happen. This is especially true with toys you penetrate.

There is a certain type of 1-part silicone glue (acetoxy) called Sil-poxy that can be used for patching up small tears, gouges and holes. It's certified skin-safe like the silicone we use for our toys and it's made the manufacturer Smooth-On.

If you are located in the US you can buy it directly from their website. Swedish & EU customers can buy it online from FormX.eu.
A little goes a long way, you won't need much for a small toy repair.

Here's how we patch up our toys:

• Clean the affected area thoroughly. Boil the whole toy or carefully clean the edges you are glueing together with isopropyl alcohol on a Q-tip. (Note: Do not use isopropyl for regular cleaning or clean the whole toy as it may damage the surface)
• Take a small amount of Sil-poxy on a toothpick and place it on both edges that you are glueing together. Press together and wipe off any excess.
• Depending on temperature and humidity, Sil-poxy will cure in 10-15 minutes but I would advice to wait at least 48 hours for a full cure before you use your toy again.
• If you are patching up a hole or small tear, dab Sil-poxy into the hole or tear with a toothpick. Wipe off any excess and you're done!

Sil-poxy is transparent and with some steady hands, patched up areas will practically look invisible. It cures firmer than most of our toys, so that is also something to keep in mind if you are sensitive to different texture and touch.

Note that Sil-poxy has a strong smell of vinegar and cures in contact with air. Please put the cap on as soon as you're done! 

(PS: This is not sponsored! We just really like this product as it's the more easily accessible skin-safe acetoxy out there.)

Orders are placed through our storefront. We currently offer payment via credit card payments (VISA, Mastercard, Maestro and American Express)

We also offer payment through Shop Pay, Apple Pay and Google Pay. Additionally, you can also pay with bank transfer and Swish.

You will get an email with your order confirmation, and when we have shipped your order you will get an email with your tracking number.

If you haven't received any emails, check your Spam folder. Contact us if you would like us to re-send your order and shipping confirmation emails.

Please make sure that your physical address and email are correct!

We offer worldwide shipping with the exception of China, Hongkong, Russia, and countries where sex toy are illegal.

We don’t ship to Saudi Arabia, Iraq, Iran, Kuwait, United Arab Emirates, Mauritius, The Maldives, Indonesia, Malaysia, Thailand, Vietnam or Bali.

If you cannot see your country in as a shipping option during checkout, please contact us! 

We ship orders in the mail only. We do NOT offer local pickup, unless previously arranged.

• For domestic shipping, we offer DHL Service Point, PostNord Varubrev 1-klass, Rekommenderat Brev and MyPack Collect.
  
• For EU shipping, we offer Postnord Tracked Letter (To your mailbox), UPS Standard and DHL Parcel Connect.
  
• For the rest of the world, we offer Postnord Tracked Letter (To your mailbox), UPS Express Saver and DHL Express.

Postnord tracking numbers can be tracked with your local carrier (i.e USPS, Royal Mail, etc) once it hits your country of residence.

Larger items in need of discretion are shipped inside a plain cardboard box. Smaller items, such as squishies, Itty Bitties, double-sided suction cups, c-rings or small eggs are normally shipped in a padded envelope or a small cardboard box.

Domestic shipments have the option to add insurance to their PostNord shipments with the "REK/Registered Mail" option.

DHL Express has the option to add extra insurance. This is listed as an item to buy under "Accessories -> Misc"

As soon as we hand the package to the carrier it's literally out of our hands, but please contact us if any issues arises!

We ship ready-made inventory toys from Sweden within 10 business days. Custom toys have a processing time of 1-8 weeks. We do not ship during weekends, bank holidays or vacations. In the event of a shipping delay we will contact you.

Approximate PostNord shipping times:

• 1-2 business days for domestic orders within Sweden.
  
• 5-10 business days for EU orders.
  
• 10-28+ business days for orders to the US and Canada.
  
• 14-28+ business days for the rest of the world.

Approximate DHL Parcel Connect shipping times:

• 1-2 business days for domestic orders within Sweden.
  
• 2-5 business days for EU orders.

Approximate DHL Express shipping times:

• 1 business day for EU orders.
  
• 2-7 business days for orders to the US and Canada.
  
• 7-10 business days for the rest of the world.

Approximate UPS shipping times:

• 1-2 business day for EU orders.
  
• 2-4 business days for orders to the US and Canada.

DHL has two different services: DHL Express and DHL Freight.

DHL Freight is called "Parcel Connect" at checkout and it's what we use for customers in Sweden and EU.

They both use different tracking systems, and will sometimes reuse tracking numbers between them.

Use this page to correctly track your DHL Parcel Connect order

Paste your tracking number in the middle "DHL Order code" form.

If the tracking number you received in your order email is shows as incorrect, please use the one above to find it.

Still having issues?
Please contact us, and we'll help you out!

International customers are responsible for any customs fees or taxes that may occur. Please contact your local customs office for more information.

Orders sent to the EU are NOT subject to any extra taxes, fees or charges.

Update 28/8: We are currently keeping tabs on the De Minimus situation in the US. This page will be updated when we have more information.

’Stuck’ packages doesn’t necessarily mean that they’ve gotten lost, and packages will sometimes sit in one location for weeks before moving again. The best thing you can do is give it some patience.

We don’t have any more information than the tracking number we give you, and your local post office should be able to assist you further.

If your package is truly lost and need help filing a claim, please contact us.

Contact us as soon as possible (preferable within two hours) with your name and order number(s) if you want them combined or if you need your address or name changed.

If your order has been sent out with the wrong name and address and gets returned to us, we can re-send it if you pay the shipping fee.

Regarding order combinations:

Keep in mind that this might change in the future and we honor requests for combinations as a gesture of kindness and convenience for our customers.

The shipping prices for Postnord are tiered by weight, not flat rate, and in nine times out of ten, there are NO refunds for combined shipping with Postnord.

If there are any shipping errors on our end and you end up paying too much, we will refund you any overage.

Please contact us if you need us to hold your order and send it on a later date.

Unfortunately, we cannot give out free toys or refunds for these reasons.

We understand that sometimes a toy doesn't agree with your body, but due to the safety and peace of mind of our customers we cannot accept any returns due to buyer's remorse.

Since platinum silicone can be sanitized, there are online marketplaces on places such as Reddit where you can buy and sell used sex toys.

We provide measurements and firmness level explanations so you can use your best judgement and pick a toy that will work for you.

Please contact us as soon as possible and we will help you make it right!

The sooner you get it touch, the more likely it is we can fix the issue right away.

If you see any large flaws on your toy, please do NOT remove it from the heat-sealed bag before given an OK from us.  If the toy has been removed from it's original packaging, it's difficult for us to determine the origin of the flaw and it will be harder for us to assist you.

Due to the intimate nature of these items and regarding the safety and peace of mind of our customers, all silicone product sales are final.

If you wish to return any non-silicone product such as other merchandise, please see our Return policy page.

We inspect every item carefully before sending them your way, but if you should find a large flaw, photograph them through the packaging and email them to us. Please do not remove the toy from the heat-sealed bag until you have been given an OK from us. If the toy has been removed from it's original packaging, it's impossible for us to determine the origin of the flaw and it will be harder for us to assist you.

For any full refunds to occur with flawed toys, we need the toy shipped back to us.

You are responsible for making sure that the package reaches us in the same condition, and paying for the return shipping label. We can assist you in shipping label creation.

As soon as the toy is back into our hands, we will dispose of it and give you the refund. 

Partial refunds do not need any return shipping. 

All refund cases (except order cancellations) will be dealt with on a case-to-case basis.

Keep in mind you won't get a refund or discount for toys labeled "flops" as you are paying for them as-is with documented flaws.

Minor color discrepancies due to screen variations, small surface imperfections, small pigment freckles and minor size variation (up to 10%) are part of the handmade process and not subject to returns or discounts.

European Union 14 day cooling off period information:

If the merchandise is being shipped into the European Union, you have the right to cancel or your return order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For hygiene reasons we cannot accept returns of silicone products taken out of the bag. We also cannot accept cancellations of custom-made products, such as Wildwood Custom orders.

You may cancel your order by contacting us.

We do NOT accept order cancellations from orders outside of the EU.

For refunds, you can choose between Store Credit or cash refund.

Cash refunds will take around 10-20 business days to process and for the change to be reflected on your bank or card. We cannot speed up this process.

Our Custom Made-To-Order options are titled "Wildwood Alchemy" and "Wildwood Grimoire"

We may occasionally have other Made-To-Order options available, but ONLY if they are listed on the website.

We do NOT offer any kind of "off the menu" customs, nor do we manufacture toys in custom shapes.

Wildwood alchemy toys are Complete surprise custom toys.

They are made to order and have a lead time of 1-8 weeks.

Your Wildwood Alchemy toy will come with at least two random colors that are completely up to chance. Color placements and pour style will also be completely random.

Please read the Rules and Terms of Service before placing an order.

If a certain color and aesthetic is important to you, Wildwood Alchemy might not be the option for you. We cannot take any requests for specific colors and/or pour styles.

There are no refunds or repours on Wildwood Alchemy Customs if the color and/or style is not what you expected.

Wildwood Grimoire toys are Guided surprise custom toys.

They are made to order and have a lead time of 1-8 weeks

Wildwood Grimoire customs operate on "guided surprise" terms, and as such you may provide us with an image, color/palette, word/phrase, character, etcetera, for reference. You provide us with your reference, we will interpret them, and pour you a piece of art based on your wishes!

Please read the Rules and Terms of Service. before placing an order.

Slots to purchase these toys have limited availability. Keep a lookout on our social media, Discord server and newsletter to find out when they will open!

There are no refunds or repours on Wildwood Grimoire Customs if the color and/or style is not what you expected.