Shipping & Ordering Information
Orders are placed through our storefront. We currently offer payment via credit card payments (VISA, Mastercard, Maestro and American Express)
We also offer payment through Shop Pay, Apple Pay and Google Pay. We are working to offer more payment options in the future.
You will get an email with your order confirmation, and when we have shipped your order you will get an email with your tracking number (if you chose shipping with tracking)
If you haven't received any emails, check your spam folder.
Please make sure that your physical address and email are correct!
Shipping options & information
We ship orders in the mail only. We do NOT offer local pickup.
- For domestic shipping, we offer DHL Service Point, PostNord Varubrev 1-klass, Rekommenderat Brev and MyPack Collect.
- For EU shipping, we offer PostNord Varubrev First Class, International Tracked letter, Registered Mail, UPS Standard and DHL Express.
- For the rest of the world, we offer PostNord Varubrev First Class, International Tracked letter, UPS Express Saver and DHL Express.
Larger items (such as insertables) are shipped inside a plain cardboard box.
Smaller items that are shipped inside a bubble mailer (such squishies, c-rings, eggs) have the option of cheaper shipping without tracking. (Varubrev First Class)
You will be able to chose that option during checkout.
Domestic and EU shipments have the option to add insurance to their PostNord shipments with the "REK/Registered Mail" option.
DHL Express has the option to add extra insurance. This is listed as an item to buy under "Accessories -> Misc"
As soon as we hand the package to the carrier it's literally out of our hands, but please contact us if any issues arises!
Shipping & transit times
We ship ready-made inventory toys from Sweden within 7 business days. Custom toys have a processing time of 2-8 weeks. We do not ship during holidays or vacations. Occasional delays may occur. In the event of a shipping delay we will contact you.
Approximate PostNord shipping times:
- 1-2 business days for domestic orders within Sweden.
- 5-10 business days for EU orders.
- 10-28+ business days for orders to the US and Canada.
- 14-28+ business days for the rest of the world.
Approximate DHL Express shipping times:
- 1 business day for EU orders.
- 2-7 business days for orders to the US and Canada.
- 7-10 business days for the rest of the world.
Approximate UPS shipping times:
- 1-2 business day for EU orders.
- 2-4 business days for orders to the US and Canada.
Worldwide shipping information
We offer worldwide shipping with the exception of China, Hongkong, Russia, Mexico and countries where sex toy are illegal.
We don’t ship to Saudi Arabia, Iraq, Iran, Kuwait, United Arab Emirates, Mauritius, The Maldives, Indonesia, Malaysia, Thailand, Vietnam or Bali.
If you cannot see your country in as a shipping option during checkout, please contact us!
International customers are responsible for any customs fees or taxes that may occur. Please contact your local customs office for more information.
Items sent to the EU are NOT subject to any extra taxes, fees or charges.
My package is stuck!
I’m really sorry to hear that!
The best thing you can do is give them some patience. ’Stuck’ packages doesn’t necessarily mean that they’ve gotten lost, and packages will sometimes sit in one location for weeks before moving again. We don’t have any more information than the tracking number we give you, and your local post office should be able to assist you further.
If you need help filing a claim for a lost package, please contact us.
Address/name change & order combinations
Contact us within two hours with your name and order number if you want them combined or if you need your address or name changed.
If your order has been sent out with the wrong name and address and gets returned to us, we can re-send it if you pay the shipping fee.
Regarding order combinations:
Keep in mind that this might change in the future and we honor requests for combinations as a gesture of kindness and convenience for our customers. The shipping prices are tiered by weight, and in nine times out of ten, there are NO refunds for combined shipping.
If there are any shipping errors on our end and you end up paying too much, we will refund you any overage.
Please contact us if you need us to hold your order and send it on a later date.
The toy is too big/small/soft/etc, can I get a new one?
Unfortunately, we cannot give out free toys or refunds for these reasons.
We understand that sometimes a toy doesn't agree with your body, but due to the safety and peace of mind of our customers we cannot accept any returns due to buyer's remorse.
Since platinum silicone can be sanitized, there are online marketplaces where you can buy and sell used sex toys.
Similarly, since everyone's bodies are different we are unable to give advice or recommendations on what toy would work best for you, as we do not want to disappoint anyone!
We provide measurements and firmness level explanations so you can use your best judgement and pick a toy that will work for you!
Something is wrong with my order
Please contact us as soon as possible and we will help you make it right!
The sooner you get it touch, the more likely it is we can fix the issue right away.
If you see any large flaws on your toy, please do NOT remove it from the heat-sealed bag before given an OK from us. If the toy has been removed from it's original packaging, it's impossible for us to determine the origin of the flaw and it will be harder for us to assist you.
Cancellations, returns & refunds
Due to the intimate nature of these items and regarding the safety and peace of mind of our customers, all silicone product sales are final.
If you wish to return any non-silicone product such as other merchandise, please see our Return policy page.
We inspect every item carefully before sending them your way, but if you should find a large flaw, snap some photos through the packaging and email them to us. Please do not remove the toy from the heat-sealed bag until you have been given an OK from us. If the toy has been removed from it's original packaging, it's impossible for us to determine the origin of the flaw and it will be harder for us to assist you.
For any full refunds to occur with flawed toys, we need the toy shipped back to us.
You are responsible for making sure that the package reaches us in the same condition, and paying for the return shipping label. We highly encourage shipping with tracking.
As soon as the toy is back into our hands, we will dispose of it and give you the refund.
Partial refunds do not need any return shipping.
All refund cases (except order cancellations) will be dealt with on a case-to-case basis.
Keep in mind you won't get a refund or discount for toys labeled "flops" as you are paying for them as-is with documented flaws.
Minor color discrepancies due to screen variations, small surface imperfections, small pigment freckles and minor size variation (up to 10%) are part of the handmade process and not subject to returns or discounts.
European Union 14 day cooling off period information:
If the merchandise is being shipped into the European Union, you have the right to cancel or your return order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We cannot accept returns of silicone products for hygiene reasons. We also cannot accept cancellations of custom-made products, such as Wildwood Custom orders.
You may cancel your order by contacting us.
We do NOT accept order cancellations from orders outside of the EU.