OFFICIAL COVID-19 STATEMENT AND CURRENT SHIPPING SITUATION
Twilight Meadow Creations is run by one artisan, and we are taking all the necessary precautions as is recommended by the local government. Because of the small-scale operation, keeping strict hygiene routines is relatively straightforward.
The workshop is located in it's own separate building, and does not share space with any living quarters. Appropriate safety precautions are being taken, from wearing disposable gloves and a respirator in the workshop at all times to disinfecting or quarantining any incoming materials and packages.
Every item is being boiled before being bagged in heat-sealed air-tight bags, and any outgoing mail is being packaged wearing disposable gloves and a respirator.
Should the artisan begin to show any symptoms of COVID-19, all operations will seize until directed otherwise by a health professional.
Most importantly, COVID-19 is impacting international shipping times, and unfortunately we cannot provide shipping to every country due to restrictions put in place.
Due to shipping restrictions, international shipping is currently only available to the following countries:
- All EU countries
- Channel Islands
- San Marino
- Sri Lanka
- South Korea
This list may change in the near future and will be updated as appropriate. Any orders coming from a country not on the list will be refunded and restocked. Domestic shipping will still run as usual.
Overseas shipments (ie the US and Canada) may take 8 weeks or more to arrive instead of the regular 10-14 days, and may sit longer in customs than usual before being cleared. Before you email us, I do not have any more information other than the tracking number I am providing.
Placing an international order is solely at your own risk, knowing that extreme delays can occur.
Also note that any outgoing orders may take over one week to be shipped out.
Thank you so much for your patience and understanding!
This is an extraordinary situation, and we are a doing all that we can to keep operations running as smoothly as possible.
Please take care of each other, keep your distance, and don't forget to wash your hands.
If you have any further questions, please don't hesitate to contact us!