Frequently Asked Questions

Please read our FAQ before sending us any questions. Can't find the answer to what you're looking for? Please contact us!

Silicone Information

Platinum-cure silicone produces one of the safest sex toys there is. It's non-toxic, hypoallergic, comes in a variety of firmness levels, it can be mixed with a variety of pigments to provide many different colors and effect, it’s non-porous and it can easily be sterilized.
Not only is it gentle to your body, it’s really tough and lasts for a long time.

Platinum silicone can be stretched, and withstand extremely high and low temperatures. It doesn’t shrink, or degrade from exposure to sunlight either. Simply put, it's an ideal material to use for intimate items!

The molds and the casts themselves are both made from medical grade platinum-cure silicone, which is certified skin safe as per of ISO 10993-10.


The pigments and glitter used are all cosmetic grade, which means that they are safe to use around the eyes or in contact with the mouth, as per EU laws. Our glow-in-the-dark pigment is certified safe to use in baby toys for small children and infants.

The pigments and glitter particles are fully encapsulated in silicone, so they will never come in contact with your body.

Note - Items are sent out from a pet-friendly home studio. Every item is washed and sterilized before packaged in a heat-sealed bag.

I do not operate in 100% sterile environments and I recommend that you give the toys a deep clean before the first usage as per instructions provided in this FAQ, and in the care sheet provided in every order. 

Because of it’s non-porous properties, silicone is a breeze to keep clean. Just clean your toy with some lukewarm water and soap after every use. Toy cleaner isn't necessary.

If you want to give it a more thorough deep clean you can put it in some boiling water for 10-15 minutes, soak it in a 10% bleach solution, or pop it in the dishwasher without any detergent.
IMPORTANT: DO NOT BOIL BLEACH!

The above method(s) is recommended prior to the first usage when you first receive your toy.

However, toys made out platinum silicon can retain unwanted scents, such as fragrances and cigarette smoke . If thorough methods such as bleach, dishwasher or boiling doesn't work, you can place your toy in a 100°C (212°F) oven for a couple of hours. Place on a baking sheet or casserole dish. Let the toy cool before touching it, silicone retains heat well.

Be careful not to use these toys with lubes containing silicone or with condoms using silicone lube, as it can damage the surface of your toy. I have personally only experimented with Pjur silicone lube and found that it made the surface of the toy 'gummy' and sticky. You might get other results from other brands but I cannot recommend this. I recommend using only water-based or oil-based lube. (Coconut oil makes for a fantastic lube!)

Because the surface of silicone toys tend to be a bit of a lint magnet, I recommend that you store your toy in the storage bag provided. You can also powder them lightly with corn starch, just be sure to rinse them properly before use.

Contrary to popular belief, you can store platinum silicone toys together and they won’t melt together or become damaged if they’re touching.


Do NOT store silicone toys together with toys made out of softer plastics and non-silicone rubbers (such as jelly, PVC, or vinyl) as they might become misshapen, discolored, sticky, etc.

Properly stored and cleaned, your toy will last you many years!

My toys are available in five firmness levels: Extra Soft, Soft, Medium, Firm, Extra Firm.

Extra Soft:  Shore 0020
Soft: Shore 0030
Medium: Shore 0050
Firm: Shore A10
Extra Firm:Shore A20

Smooth-on has a Shore Hardness Scale here.

  • 0030 is about the same firmness as a gel shoe insole. It is very soft and forgiving.
  • 0050 is about the same firmness as a small gummi bear. A good middle-ground.
  • A10 is about the same firmness as a flexed muscle. Rigid like erect tissue, but still has some give.

Please keep in mind that all firmness levels might not be in stock at all times.
I generally cast smaller toys, such as the Moon Orchid, in firmer silicone and larger toys in softer silicone.

Soft and Extra Soft feature a mildly tacky surface.


How firmness is perceived also has to do with toy size. A small toy in Medium firmness will feel softer than a large toy in the same firmness, and vice versa.

Still unsure which firmness to pick? CuriousKitt wrote an informative blog entry that might be of help to you!

 

Shipping

We ship worldwide!*

(*with the exception for China, Hongkong, Russia, Mexico and countries where sex toys are illegal. I don’t ship to Saudi Arabia, Iraq, Iran, Kuwait, United Arab Emirates, Mauritius, The Maldives, Indonesia, Malaysia, Thailand, Vietnam or Bali.)

Shipping is calculated by weight. Sometimes we are able to ship things lighter, and if there any shipping fee overages, they will be refunded.
We currently use International Standard and EMS Express (for packages over 1 kg) for our shipping options.
For packages over 2 kg within the EU, we use DHL or EMS Express.

For domestic shipping, this means PostNord. We do not have any handling fees.

Larger items (such as insertables) are shipped inside a plain cardboard box.

Smaller items that are shipped inside a bubble mailer (such squishies, c-rings, eggs) have the option of cheaper shipping without tracking.
You will be able to chose that option during checkout.

Tracking for packages under 2 kg is available by default to the following places of residence: 

Sweden, All EU countries, Australia, Aruba, Canada, Ceuta, Gibraltar, Israel, Japan, Lebanon, Melilla, New Zealand, Switzerland, Serbia, Singapore, South Korea, Turkey, United Kingdom, United States of America

For packages over 2 kg tracking is included worldwide.

If applicable, you’ll get a tracking number sent to the email you provided after your order is sent out. For overseas tracking, use 17track.net or any other tracking service that gathers data from multiple carriers. 

Contact us if you wish to arrange shipping with a different carrier such as UPS.

We ship ready-made toys from Sweden within a week. Occasional delays may occur. 

Approximate shipping times:

  • 2-4 working days for domestic orders within Sweden.
  • 5-10 working days for EU orders.
  • 10-14 working days for orders to the US and Canada.
  • 7-20 working days for the rest of the world.

International customers are responsible for any customs fees or taxes that may occur.

Items sent within the EU or to the US are not subject to any extra fees and charges.


Shipping is discreet in plain brown boxes or white bubble mailers with a name and address as the return address. The customs slip will be marked as "art sculpture" or "fidget toy" depending on the size of the item.

Due to the intimate nature of these items, all sales are final. Contact us within 2 hours if you want to cancel your order or combine shipping. 

Package lost in the mail? Contact us, and we will work something out.

 

Cancellation & Return Policies

Due to the intimate nature of these items and regarding the safety and peace of mind of our customers, all sales are final. 

However, if you wish to cancel your order, just contact us within 2 hours of ordering and you will receive a full refund.

I inspect every item carefully before sending them your way, but if you should find a large flaw, snap some photos through the packaging and email them to us. Please do not remove the toy from it's original packaging until you have been given an OK from us. Keep in mind you won't get a refund or discount for toys labeled "flops" as you are paying for them as-is with documented flaws.

Minor color discrepancies due to screen variations and small surface imperfections are part of the handmade process and not subject to returns or discounts.

Miscellaneous

Sorry, we currently only offer pre-made toys!

A stock drop, or a 'drop' is when a number of items is added to inventory at the same time. This happens during a pre-determined time announced in advance.

If the shop is looking empty, hold on tight and wait for the next stock drop!
At this point in time, drops are sporadic and does not have a set schedule.

To keep up with drops and other news, subscribe to our newsletter, follow us on Twitter or keep an eye on the news section on our website.

A 'flop' is an item that did not come out as intended. They might have small air bubbles, surface marks or divots, large pigment spots, a heavy lean, or other defects. They do not impede use, but in some cases you will need to pay extra attention while cleaning. Flops are discounted appropriately, and are sold as-is.

No. 

The items you see here is the product of thousands of hours of research, hard work, blood, sweat and tears.

There are a lot of tutorials out there to find if you are serious about getting started.

Jewelry FAQ

The necklaces and bracelets are all made from nickel-free sterling silver (AG-925) with three different coatings.
We currently have 18K gold, 24K rose gold and White Rhodium available for our coatings. Which one you choose is up to you, but bear in mind that the bright White Rhodium coating will fade with use and reveal the slightly darker silver color underneath. This is something that happens with all Rhodium-coated jewelry and does not indicate a faulty product.

Take good care of your new jewelry and store it in the box it came shipped in while not in use.
Do not wear while showering, swimming, working out, or applying lotion or perfume. Make sure to keep away from abrasive or acidic household cleaners. Keep your jewelry clean with a soft polishing cloth, and remove and tarnish or stains with silver polish or dedicated jewelry polish.

All jewelry is shipped from our partner in the US or Europe. Shipment location depends on where the customer is located and under rare circumstances, stock availability.
This is to ensure the fastest possible shipping times and avoiding import fees for EU customers.

Allow up to five working days for orders to be fulfilled and shipped out.
Shipping times are approximately 3-7 days for US orders and 5-10 days for EU orders. Allow 10-20 days for international orders.

All jewelry comes with a free worldwide shipping option!

You will get a tracking number sent to your email upon ordering. Our name won't appear anywhere, and the sender will appear as "Betula Productions".

All sales are final.

I am not responsible for any eventual customs fee, taxes, etc on your end.
Items sent within the EU or to the US are not subject to any extra fees and charges.

Package lost in the mail? Contact us, and we will work something out.